Refund Policy
Effective date: 7 September 2026 · Version 1.0 · Part of the Terms of Service
In plain words. Try AlgoHand. If it is not for you, tell us within 14 days of your first payment and you get the money back. After that we do not refund periods that have started, but you can cancel at any time and nothing more is charged. Running EAs are never touched because of billing.
1. What this policy covers
This policy applies to paid AlgoHand subscriptions bought through our payment provider Paddle (the merchant of record). Business customers with a written agreement are governed by that agreement.
2. 14-day money-back on the first payment
If you ask within 14 days of your first payment (monthly or yearly), we refund that payment in full. Ask through the Support section of your dashboard, by e-mail to support@algohand.com, or through Paddle (paddle.net) with your order number. The refund goes to the original payment method, usually within 5–10 business days, and the subscription ends when it is refunded.
3. After 14 days
Fees for a billing period that has started are not refunded, with these exceptions:
- the Service was unavailable for seven or more consecutive days for reasons on our side: a pro-rata refund or credit for the affected time;
- a duplicate charge or a wrong amount: a refund of the difference;
- where the law gives you a right to a refund.
4. Cancellation
You can cancel at any time in the Billing section of the dashboard or in the Paddle customer portal. A monthly subscription ends at the end of the paid month; a yearly subscription is not renewed at the end of the paid year. Nothing more is charged after that. Unused time of a started period is not refunded beyond the cases above.
5. Changes in the number of accounts
When you connect an additional account during a period, the difference is charged pro rata at once; that charge is not refunded if the account is removed again later. When accounts are removed, the lower price applies from the next period.
6. Chargebacks
Please contact us before opening a dispute with your bank; most questions are solved within a day. A chargeback opened while a refund request is being handled may lead to a suspension of the account until the matter is resolved.
7. Your statutory rights
Consumers in the EU/EEA and the UK have a 14-day right of withdrawal, which we honour in full. Nothing in this policy limits rights that the law grants you as a consumer.
8. Contact
Support section of the dashboard · support@algohand.com · for the payment transaction itself: Paddle, paddle.net.