Terms of Service

Effective date: 6 September 2026 · Version 1.3 (7 September 2026: plan-based prices in section 8)

1. Who we are and what these Terms cover

AlgoHand (the "Service") is provided by IT Effectiveness LLC, a limited liability company registered in Tbilisi, Georgia ("IT Effectiveness", "we", "us"). These Terms of Service ("Terms") govern your access to and use of the Service, including the website algohand.com, the chat at chat.algohand.com, the application programming interface (API), the software agent and manager installed on your server (the "Agent"), and any related documentation.

By creating an account, entering an access code, installing the Agent, calling the API or otherwise using the Service, you agree to these Terms and to our Privacy Policy and Risk Disclosure, which form part of these Terms. If you use the Service on behalf of a company, you confirm that you have authority to bind that company, and "you" means the company.

Business customers (brokers, platforms, VPS providers and other companies integrating the API) may also have a separate written agreement with us. Where such an agreement conflicts with these Terms, the written agreement prevails.

2. The Service

The Service lets you operate MetaTrader Expert Advisors ("EAs") that run in terminals on a Windows server you control (your "VPS"): start and stop an EA, apply a risk preset, change EA parameters within permitted ranges, restart an EA, and view information about your terminals, accounts, positions, orders, trade history and performance. Instructions may be given through a chat assistant, a partner's application or the API.

The Service does not:

• place, modify or close trades, orders or positions itself; it operates the robots you choose, and those robots trade according to their own logic;
• provide investment, financial, tax or legal advice, portfolio management, signals or recommendations; any figures, charts or comments about performance are information about your own account, not advice;
• act as a broker, dealer, exchange, custodian or payment institution; your trading account, funds and execution are with your broker;
• guarantee any trading result, profit, avoided loss, or the behaviour of any EA, broker or trading platform;
• hold or require your trading or investor passwords; the Agent works with terminals that are already logged in on your VPS.

MetaTrader and MetaQuotes are trademarks of MetaQuotes Ltd. IT Effectiveness is not affiliated with, endorsed by or sponsored by MetaQuotes, any broker or any EA vendor.

3. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract. You must not use the Service where such use is prohibited by law, including sanctions laws. You are responsible for keeping access codes, API keys, enrolment tokens and account credentials confidential and for everything done with them. Tell us at once at security@algohand.com if you believe they have been compromised. We may refuse, limit or revoke access at our discretion, in particular to protect the Service or other customers.

4. Your responsibilities

You are solely responsible for:

1. Your trading. Every decision to run, stop or change a robot, and every outcome of that decision. The Service executes your instructions; it does not decide for you.
2. Confirming changes. The Service shows a "dry run" before a change is applied. You must read it and confirm only what you intend. A confirmed change is your instruction, even if it was proposed by the assistant in response to your message.
3. Your robots, licences and platform. Having the legal right to use every EA, the MetaTrader software and your VPS; complying with the terms of EA vendors, MetaQuotes, your VPS provider and your broker; keeping terminals logged in and licences valid.
4. Your broker relationship. Account rules, leverage, margin, execution, fees, regulatory status and suitability of trading for you are between you and your broker.
5. Monitoring. Checking your account and robots regularly. The Service reports state and events, but it does not watch your positions on your behalf and does not intervene in trades.
6. Your VPS. Its security, updates, connectivity, capacity and backups; the correctness of what you install on it; and any changes you or others make on it outside the Service (for example over remote desktop).
7. Lawful use. Using the Service only for your own accounts or accounts you are authorised to manage, in compliance with applicable law, and not attempting to gain unauthorised access, overload, reverse-engineer or resell the Service.

5. Risk disclosure and no advice

Trading foreign exchange, CFDs, futures, cryptocurrencies and other leveraged instruments carries a high level of risk and can result in the loss of all of your capital and, with some brokers, more than your deposit. Automated trading adds further risks: software errors in EAs, unexpected market conditions, connectivity or server failures, broker execution issues, terminal or VPS restarts, and changes to parameters or presets. Past performance of any EA, preset or setting is no indication of future results. Read the full Risk Disclosure. Nothing provided through the Service is a recommendation to trade or a statement that any trading strategy, EA or setting is suitable for you. If you are unsure, consult an independent licensed adviser.

6. Automated actions and AI output

Parts of the Service use large language models ("AI") to understand your messages, look up robots and settings, propose actions and summarise information. AI output can be wrong, incomplete or misleading. It is provided for your review, not as a decision. You agree that:

• the assistant does not apply any change without your explicit confirmation of a dry run, and a confirmation is your own instruction;
• you will check every proposed change (which robot, which setting, what values, whether the robot restarts, what positions are open) before confirming;
• summaries of performance, positions and account state are generated from data reported by your terminals and may be delayed, incomplete or inaccurate; the terminal and your broker's records prevail;
• the Agent may restart terminals, re-attach the manager component and re-apply robot settings automatically to keep the Service working (for example after a VPS reboot or when a terminal stops responding), as described in the documentation; you accept these automated maintenance actions;
• a change refused by the Service (for example because a robot with open positions has not been verified for a safe restart) is a safety feature, not a malfunction, and you may still make the change yourself directly on the terminal at your own risk.

7. Availability and changes

We aim to keep the Service available and reliable, but we do not promise uninterrupted or error-free operation. The Service depends on things outside our control: your VPS and its provider, your internet and the broker's servers, MetaQuotes software and its updates, EA vendors' licence servers, AI model providers and other third parties. We may perform maintenance, restart components, change features, limits and pricing, and may withdraw features or the Service as a whole with reasonable notice. Early-access, beta, sandbox and demo features are provided for evaluation and may change or stop at any time.

8. Fees, billing and refunds

8.1 Prices

The Service is sold as subscription plans that include connected MetaTrader trading accounts and monthly AI-assistant requests; accounts beyond the included number are billed at the plan's extra-account price. For private traders the plans are Starter (USD 29 per month, one account, 150 AI requests), Trader (USD 59 per month, three accounts, 400 AI requests, USD 15 per extra account) and Desk (USD 119 per month, eight accounts, 1,000 AI requests, USD 10 per extra account); paid yearly they cost USD 296, USD 602 and USD 1,214 (extra accounts USD 153 and USD 102 per year). For business customers the plans are API Start (USD 299 per month, 20 accounts, 1,000 AI requests, USD 8 per extra account) and Platform (USD 899 per month, 100 accounts, 5,000 AI requests, USD 5 per extra account); Enterprise starts at USD 2,500 per month and is set by written agreement. The current plans and what each includes are published at algohand.com/pricing. One AI request is one customer message answered by the assistant; internal tool calls do not count again. A connected account is an account that appears in your dashboard because a terminal logged in to it reports to the Service; an account that has not reported for seven days is not counted. The prices in effect when you subscribe during early access are fixed for twelve months from your first payment. Business customers are priced under their written agreement.

Additional AI-request packs cost USD 19 for 100 requests, USD 79 for 500 requests and USD 129 for 1,000 requests. They do not expire, are consumed only after the monthly requests included in the plan, and are not refundable after use.

8.2 Merchant of record

Payments are collected by Paddle.com Market Ltd or another company of the Paddle group ("Paddle") as merchant of record and reseller of the Service. Paddle's checkout terms apply to the payment transaction; Paddle issues receipts and invoices and charges VAT or sales tax where the law requires.

8.3 Subscriptions and changes

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled. When the number of connected accounts beyond the plan's included number increases during a period, the difference is charged pro rata at once; when it decreases, the lower price applies from the next period. A change to a higher plan is charged pro rata at once; a change to a lower plan applies from the next period. You can change or cancel the subscription at any time in the Billing section of the dashboard or in the Paddle customer portal; a cancellation takes effect at the end of the paid period.

8.4 Failed payments

If a payment fails, the payment provider retries for a few days and notifies you. After a grace period we may pause the paid functions of the Service (changes to EAs by chat or API, backtests, onboarding of your own EAs) until payment is received. We never stop or modify a running EA because of a billing issue; your terminals keep running and the read-only view of your accounts stays available.

8.5 Refunds

Our Refund Policy forms part of these Terms. In short: within 14 days of your first payment you may request a full refund; after that, fees for a started billing period are not refunded, except where the law requires or where the Refund Policy says otherwise. Consumers in the EU/EEA and the UK have a statutory 14-day right of withdrawal, which we honour in full.

8.6 Free trials and early access

Free trial periods, demo access and early-access pricing may be limited in time and scope and may change for new customers; such changes never affect a price fixed under section 8.1. A free trial requires a payment method; the first charge is made when the trial ends unless the subscription is cancelled before that.

9. Intellectual property and licence

The Service, including the Agent, the manager component, the API, the website, documentation, EA compatibility data, presets, restart-safety knowledge and all related intellectual property, belongs to IT Effectiveness or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to install the Agent on your own VPS and to use the Service for its intended purpose during your subscription or authorised access. You must not copy, modify, distribute, sell, rent, sublicense, reverse-engineer or decompile the Service or attempt to extract its source code, except to the extent the law expressly allows despite this restriction. Your EAs, trading data and messages remain yours; you grant us the rights needed to operate the Service, as described in the Privacy Policy. We may use feedback you give us without obligation. EA descriptions and parameter notes provided by EA authors remain the authors' property and are shown under their responsibility.

10. Third-party software and services

MetaTrader, EAs, brokers, VPS providers, AI model providers and payment providers are third parties with their own terms, prices and policies. We do not control them and are not responsible for their availability, accuracy, performance, licensing or actions, including a broker's execution or an EA's trading logic. Showing an EA in the compatibility directory is not an endorsement, recommendation or warranty of that EA.

11. Data and privacy

Our Privacy Policy explains what data the Service processes, why, and your rights. The Agent transmits technical and account-state information from your terminals (such as account number, balance, equity, positions, orders, trade history and the robots running) to our servers so that the Service can work. It does not transmit or store your trading or investor passwords.

12. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation. We do not warrant that the Service will meet your requirements, that any robot will behave as expected, or that any trading outcome will be achieved. Some jurisdictions do not allow the exclusion of certain warranties; in that case the exclusions apply to the extent permitted.

13. Limitation of liability

To the maximum extent permitted by applicable law:

1. IT Effectiveness, its officers, employees, contractors and licensors are not liable for any trading losses, lost profits, lost revenue, lost data, loss of business or goodwill, or any indirect, incidental, special, consequential, exemplary or punitive damages, arising out of or related to the Service, EAs, brokers, VPS, AI output, delays, interruptions, unauthorised access or your reliance on any information, however caused and under any theory of liability, even if we were advised of the possibility of such damages;
2. our total aggregate liability for all claims relating to the Service in any twelve-month period is limited to the fees you paid us for the Service in that period or, if you paid no fees, to one hundred euros (EUR 100);
3. these limitations do not exclude or limit liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence where the law so provides, or statutory rights of consumers that cannot be waived.

You acknowledge that these limitations are an essential basis of the bargain and that the Service would not be provided on these terms without them.

14. Indemnity

You will defend, indemnify and hold harmless IT Effectiveness and its officers, employees and contractors from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to your use of the Service in breach of these Terms or applicable law, your trading, your robots, your VPS, your broker relationship, or a claim that your content or instructions infringed the rights of a third party. This clause applies to consumers only to the extent permitted by the consumer law of your country of residence.

15. Suspension and termination

You may stop using the Service at any time and uninstall the Agent; cancellation of a paid plan takes effect at the end of the paid period unless the law provides otherwise. We may suspend or terminate your access with immediate effect if you breach these Terms, if required by law, if your use creates risk for the Service or others, or if fees are unpaid after notice; otherwise we will give reasonable notice. On termination we may decommission your Agent (it stops communicating with our servers), revoke keys and codes, and delete or anonymise your data in accordance with the Privacy Policy. Sections that by their nature should survive (including 5, 6, 9, 12, 13, 14, 16 and 17) survive termination.

16. Governing law and disputes

These Terms are governed by the laws of Georgia, without regard to conflict-of-law rules. Disputes will be brought before the competent courts of Tbilisi, Georgia. If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom or another jurisdiction whose mandatory consumer-protection rules apply to you, nothing in this section deprives you of the protection of those rules, and you may bring proceedings in the courts of your country of residence. EU consumers may also use the European Commission's online dispute resolution platform. Before starting any proceedings, please contact us; most issues can be solved quickly by email.

17. General

• Changes to these Terms. We may update these Terms. For material changes we will give at least 14 days' notice by email or on the website; continued use after the effective date means acceptance. If you do not agree, stop using the Service before the change takes effect.
• Entire agreement. These Terms, the Privacy Policy, the Risk Disclosure and any written agreement with us are the entire agreement between you and IT Effectiveness about the Service.
• Severability. If a provision is found unenforceable, the rest remains in force and the provision is applied to the maximum extent permitted.
• No waiver. Our not enforcing a provision is not a waiver of it.
• Assignment. You may not transfer these Terms without our consent; we may transfer them to a successor of our business with notice.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party providers, internet failures, acts of government, war, strikes or natural disasters.
• Language. These Terms are written in English. Translations are for convenience; the English version prevails.
• Notices. We may notify you by email to the address on your account or by notice on the website. Notices to us go to the address below.

18. Contact

IT Effectiveness LLC, Tbilisi, Georgia · legal@algohand.com · info@algohand.com

See also: Privacy Policy · Risk Disclosure